Frequently Asked Questions

Everything you need to know about your next adventure with Trtl.

What is the delivery time for UK orders?

Standard UK shipping typically takes 2-3 business days. We also offer an Express Shipping option for those last-minute trips, which delivers within 1 business day if ordered before 1pm.

How do I clean my Trtl Travel Pillow?

Maintaining your gear is easy. Simply remove the internal support structure and machine wash the soft fleece scarf on a cool cycle. Air drying is recommended to maintain the fabric's softness.

What is your return policy?

We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 60 days of receipt for a full refund, provided the item is in its original condition.

Do the pillows come in different sizes?

Our Trtl Pillow and Trtl Pillow Plus are designed with a 'one size fits all' ergonomic support system. The Plus model features an adjustable height setting to further customize the fit to your neck length.

Are your products sustainably made?

We are committed to quality and durability. By creating long-lasting products, we aim to reduce waste. We continuously review our supply chain to ensure ethical manufacturing practices and use recyclable packaging where possible.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also checkout securely using PayPal, Apple Pay, or Google Pay.